Refund policy

Faulty, damaged or not as described

If your robe arrives damaged, develops a fault, or isn't what we described, email us at copperandtail@gmail.com within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, whichever you prefer. In most cases you won't need to send the item back.

Wrong size

If the robe doesn't fit your dog, email us within 30 days of delivery with your order number and your dog's back length and chest measurement (see the size guide). We'll send the size that fits, free, once per order. You don't need to return the first one.

Change of mind

We don't offer refunds for change of mind.

How refunds are paid

Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to show it.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.